Blog

Industry insights and expert commentary delivered by Reveni

From a point to a line

From instant refunds to a global commerce platform that covers the whole customer journey. Reveni is no longer a point. It's the line.

Why your customers return items and what you can do before and after

Fashion returns keep rising, often from poor sizing and weak descriptions. Handle them well, before and after the sale, and a return becomes a reason to come back.

The hidden opportunity in returns: Understanding bracketing

Ordering several sizes to keep one and return the rest is one of ecommerce's costliest habits. We break down why bracketing happens and how better product pages prevent it.

Cross-border ecommerce: what you learn when there's no script An event by Ecommedia with Reveni and Scalapay

On May 7th we joined Ecommedia and Scalapay with 20 ecommerce leaders on cross-border growth. We talked tariffs, payments and customs. The insight reports never capture.

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Why your customers return items and what you can do before and after

Fashion returns keep rising, often from poor sizing and weak descriptions. Handle them well, before and after the sale, and a return becomes a reason to come back.

Top 7 translations apps for Shopify

Translating your store isn't just swapping words. It's keeping your brand voice in every market. We compare the 7 best Shopify translation apps so you can choose the right one.

The hidden opportunity in returns: Understanding bracketing

Ordering several sizes to keep one and return the rest is one of ecommerce's costliest habits. We break down why bracketing happens and how better product pages prevent it.

Cross-border ecommerce: what you learn when there's no script An event by Ecommedia with Reveni and Scalapay

On May 7th we joined Ecommedia and Scalapay with 20 ecommerce leaders on cross-border growth. We talked tariffs, payments and customs. The insight reports never capture.

Artificial intelligence is no longer the future of ecommerce. It's the present

AI is no longer ecommerce's future but its present. Top brands use it to cut returns and build loyalty. Agentic AI is now the difference between growing and falling behind.

Tailor: Reveni's Agentic AI

Tailor is Reveni's AI agent, with customers 24/7 from sizing to returns. It knows your inventory, history and brand, not just a chatbot. For teams, it also reports on returns.

The confirmation email is no longer enough to build loyalty in ecommerce

Post-purchase silence costs you customers. Real-time is the norm everywhere else. Most brands send one email and go quiet. Real loyalty isn't faster delivery, it's smarter comms.

Navigating the Tax Minefield of International Returns

International returns aren't just logistics. They're a tax and compliance maze that costs more than brands realise. We cover duties, VAT recovery and customs, and what works.

Navigating global ecommerce in uncertain times: building agility into your infrastructure

Uncertainty in global commerce is the norm, not the exception. We break down how to build cross-border ecommerce that adapts without breaking.

Your customer just requested a return. Do you trust them?

Turn every return into a chance to retain. A risk model reviews each request in real time, instantly refunding your best customers and cutting the friction that drives them away.

Turning Strategy into Action with the Policy Rules Editor

Turn your strategy into real action. The Policy Rules Editor lets teams define, test and run business rules without engineering, so you act on customer data and retain more.

Fashion Industry

Key takeaways from the latest ecommerce workshop: logistics, sizing, and returns

We ran a workshop with Scuffers, Seasons by Macabla and Hand-over on fashion ecommerce. A hands-on session on logistics, returns and sizing, and the industry's real concerns.

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