Make business decisions based on the insights from your returns and
exchanges data

Optimize your reverse logistics and maximize your brand's unit profitability by making these processes a strategic part of your ecommerce

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Enable instant exchanges and reduce your return rate

We synchronize with your ecommerce stock in real time, allowing you to offer your customers the product they need through our Artificial Intelligence solution. This reduces exchange times from 14 days to 3, enhancing customer satisfaction.

Offer instant refunds and encourage repeat purchases

Once your customers request a return, allow them to receive their money back in less than 6 seconds and give them the opportunity to purchase the product that best suits their needs and tastes from your ecommerce store.

Optimize your logistics with our carrier agreements

Do you have your own agreements with carriers? Great! By activating Reveni, we can adapt our solution to your contracts according to your conditions. But if you prefer, you can also benefit directly from our own agreements.

Make business decisions based on your return and exchange metrics

Access data that reveals which products are most returned, the most common reasons for returns, or when exchanges are most frequently requested, and use these insights to inform strategic areas of your business to improve your results.

Benefits for:

Boost customer loyalty

Offer an exceptional post-sale experience and increase repeat purchases in your e-commerce.

Fewer returns, more exchanges

We can't eliminate returns, but we can turn them into exchanges thanks to the speed and efficiency of our process.

Make data-driven decisions

Use return and exchange data to make decisions about your production, logistics, and management to enhance your overall operations.

All your stock under control

We sync with your stock in real time to offer your customers the product they want when they request a return or exchange.

Your brand, your portal

Customize your returns portal as much as you want to tailor it to your brand.

We're here for you

You can count on our support team to help you with whatever you need, whenever you need it.

Your money back in seconds

By selecting the instant refund you receive your money back in just 6 seconds.

Instant size exchange

Size errors are inevitable so instant exchanges are the best option for your customer to choose without delay.

We guide you throughout the entire process

We provide all the information you need to return the product to the brand easily and quickly.

We are here to help

Should you have any questions, our support team will help you with anything you need.

Agile and instant for your customers. Risk-free for you.

4 simple steps that explain how easy it is to manage your returns and exchanges automatically, improving your team’s operations.

4 simple steps that outline how intuitive your returns process is, increasing customer satisfaction and boosting their loyalty.

Your customer chooses the product(s) they want to return or exchange and decides which return method they prefer.

Offer the option of an instant refund or instant exchange.

The customer receives their money in seconds to repurchase again immediately or whenever they choose.

The product is returned by the customer following your standard process and, if for any reason the item is not returned, we assume any associated risk with that order.

We work with the best partners to offer you the best experience.

We integrate seamlessly with the main players in the industry to turn your returns and exchanges into opportunities.

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Success stories

“Previously, we received negative feedback regarding our returns and exchanges process. Now, those have turned into very positive reviews for the service we offer, which greatly enhances repurchase rates.”

Fede Sainz de Robles,

CEO & Founder

"Since we placed a stronger focus on apparel and also emphasized recurrence through loyalty programs and tools like Reveni, we increased our repeat purchase rate from 8% to 30%."

Pablo Recuenco,

CEO & Co-founder

“Today, we’ve seen our repurchase rate increase by 13% among those customers who request an instant refund. In fact, nearly 50% of these customers who request an instant refund return to make a purchase within 24 hours.”

Elena Pérez

E-commerce Manager

What brand customers
are saying about Reveni

I am very happy with Reveni!

"It's the first time I've bought on a website and they offer this service and I find it very practical. I wish more brands had it 🙏🏽🙏🏽🙏🏽"

Lucía Albo Fernández del Riego.

I love Reveni.

"I am very happy with the service and the way this company works. I already have the money in my account ☺️! I hope that more shops are encouraged to offer this service, because it is ideal for customers, especially when purchases are high priced. Thank you very much!"

Laura de la Torre

Awesome!!

"I have tried instant cashback at Laagam and it is amazin! I wish it was on all brands!"

Cristina Molíns

Spectacular the Reveni service

"In 2 minutes from the refund request I had the money in my account, a marvel!"

Lucía Méndez de la Maza.

FAQs

What is Reveni?

Reveni is a solution that helps ecommerce companies offer an exceptional experience in their returns and exchanges process thanks to instant refunds and exchanges.

How long does it take for a customer to receive their refund?

If they choose the instant refund option, the customer will have their money back in as little as 6 seconds.

How quickly can I activate Reveni?

The activation process is simple and quick, so you can start offering flexible returns and exchanges to your customers in just a few hours.

Can I tailor the returns portal to my brand?

Yes, you can customise various aspects to offer a look and feel totally in line with your brand image.

Let's talk!