How many times have you placed an order, excited to receive it... Only to miss the delivery because you weren’t home? You’re working, out and about, living your life, and let’s be honest, waiting around all day for a delivery with an estimated window from 9am to 9pm isn’t exactly practical. What happens? The package doesn’t get delivered, gets stuck somewhere or sent back to the warehouse, and you end up frustrated.
And the worst part is: it’s not just you. It happens to thousands of people every single day.
According to Webloyalty, in Europe 20% of parcels are not delivered on the first attempt, costing ecommerce brands over €3.2 billion each year. The main reason? The customer simply isn’t home.
And with the busy lives we lead, it makes total sense.
That’s why at Reveni, we decided to do something about it. This is an increasingly common issue, and we wanted to help brands and their customers avoid it altogether.
The solution? Let customers choose where to pick up their orders
With Reveni Atlas, merchants can now offer their customers the option to send their orders to a nearby pickup point. Simple as that.
If your customer knows they won’t be home at the scheduled delivery time, or can’t receive parcels at work, they can now choose to have their package sent to a convenient nearby location, like a supermarket, store, or station. Then, they just pick it up whenever it suits them.
Why is this such a big deal?
Because flexibility means freedom. And when you give your customers options, you improve their shopping experience, both in the decision-making process and after the purchase.
With this new feature, your customers can:
- Avoid failed deliveries: No need to be home — the package goes to the pickup point and waits there until they’re ready.
- Enjoy their time freely: No more staying home “just in case the doorbell rings”.
And here’s the bonus: when customers pick up their orders from a location of their choice, it means fewer delivery issues, fewer logistics errors, and fewer support tickets asking, “Where’s my order?”
All of this saves you time, money, and plenty of headaches.
It’s great news for your brand, too
If Reveni already helps you streamline your post-purchase operations, this new feature adds real, measurable benefits:
- Fewer failed deliveries: lower logistics costs
- Fewer support requests: your customer service team can focus on what really matters
- Happier customers: greater loyalty and higher repurchase rates
And the best part? It’s easy to activate with Reveni Atlas.
Whether we’re already working together or you’re just getting to know us, offering this new level of flexibility to your customers is easier than you think.
Because at Reveni, we’re not just focused on the customer experience — we care about your experience as a merchant, too. This feature is one more step in our mission to make the post-purchase journey as smooth and simple as clicking “Buy now”. Let’s talk!