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We know that nobody likes returns. Neither the ecommerce, because of all the reverse logistics management involved; nor the customer, who wanted to enjoy their product and can't because they have to return it.

Now that you offer flexible returns and exchanges, communicate this to your customers by taking advantage of different sections of your ecommerce and different communication channels. In this post we tell you how you can do it.

If returns are a headache for you, why not bet on exchanges? Thanks to them you can stop managing different flows of each one and by automating your exchange process your customer will receive the product they want much sooner, enjoying a better experience. And what's more, if you can now also boost the recommendations of products that you want to highlight (or why not, liquidate), all the better. We tell you more.

Black Friday, Christmas, sales... The most important dates for many eCommerce are just around the corner and in this post we want to share with you 4 reasons why you should optimise your returns and exchanges process.

Are returns a problem or an opportunity? Building customer loyalty has become a priority for ecommerce, and returns can be the perfect tool to achieve this.

Our widget is now live! Giving visibility to the flexibility you offer in your returns and exchange management is easier than ever. But that's not all, we've launched a lot more in the last few weeks.

Admittedly, the Returns Policy section is one of the pages that can often be neglected by the brand itself but...do you know that this is directly impacting conversion rates and therefore losing you sales? If you want to remedy it, we will tell you about it.

When it comes to returns, information is power. From now on, your customers will be able to include more information about the reasons for their returns and exchanges to help you make better decisions about your operations.

For most ecommerce companies, returns are a real problem. They complicate your operations and the so-called (and sometimes dreaded) reverse logistics. But... What if we told you could start seeing them as an opportunity?