Blog

When it comes to returns, information is power. From now on, your customers will be able to include more information about the reasons for their returns and exchanges to help you make better decisions about your operations.

For most ecommerce companies, returns are a real problem. They complicate your operations and the so-called (and sometimes dreaded) reverse logistics. But... What if we told you could start seeing them as an opportunity?

Hurley, the European leader in surf fashion and accessories, now offers flexible returns to its customers with Reveni. In order to improve their customer experience they decided to offer instant refunds and automate their returns process.

There are many issues that concern ecommerce today, but some stand out above others: returns, logistics and how to boost customer loyalty to turn them into repeat customers. All of these topics were discussed at the Vervaunt Pulse Ecommerce Summit, where we were a sponsor.

What's happened at Reveni in the last 30 days? We continue to improve our returns process so that your customers enjoy the best post-sales experience and the portal so that you can manage more efficiently and the operations to continue streamlining your day-to-day business.

We all want fair processes, especially when it comes to buying or returning online. That's why we want to have access to all the necessary information and facilities. And this is precisely what an instant refund offers.

Together with major brands and ecommerce industry experts, we explain what the perfect after-sales experience should look like for customers and how a flexible returns policy helps them achieve it.

With CACs skyrocketing, acquiring new customers is more expensive than ever. But don't panic! It's time to think about recurrence and to build loyalty with your existing customers.