Tailor: Reveni's Agentic AI
We ask ChatGPT when we have a question. We open Uber when we need a ride. We ask Siri how much time the pasta has left. AI has been part of people's daily lives for years now and stopped surprising us a long time ago. We use it without thinking.
When your customers need something, they work the same way. They don't want to type keywords into a search bar, scroll through filters or open five tabs to compare. They want a conversation. The same one they'd have walking into your store and asking the person behind the counter: "Do you have this in my size?", "Where's my order?", "Does this fit if I'm between sizes?".
They want a quick answer. And they want it now. At 11pm on a Sunday, from their phone, instantly.
Most ecommerce stores can't give it to them. The same technology that simplifies your customers' lives every day disappears the moment they enter an ecommerce. And brands pay the price: every unanswered question is a lost sale and a customer who doesn't come back.
To solve this, we built Tailor.
What is Tailor?
Tailor is Reveni's Agentic AI. A conversational intelligence layer that brands integrate into their store and that supports the customer at every moment, before buying, during the wait and after receiving the order. Like your best shop assistant, but available 24/7/365.
It's not a chatbot that answers questions from a fixed script. It knows the inventory, knows where each shipment is and understands the brand's policies. It speaks like the brand, with its tone and its personality. It's another entity within the brand. Another representative.
Discover everything it can do https://get.reveni.io/agentic-ai
What it solves
Most customers leave without buying not because the product doesn't exist, but because they have doubts and nobody helps them resolve them. Tailor resolves them in the moment.
A customer comes in looking for "a dress for a wedding in September, that's not white and that's comfortable". It's not a search a traditional filter can process. Tailor understands the intent, proposes options from the catalog and guides her to the product that really fits what she's looking for.
Before adding it to the cart, she's torn between two sizes. Instead of showing her a generic chart, Tailor recommends the right one based on her purchase history, the fabric of that specific item and how it falls. If she wants to go a step further, she uploads a photo and virtually tries on the item from the product page itself. The uncertainty about how something will fit is one of the main reasons for returns in fashion. Tailor resolves it before it becomes one.
Three days later, the customer wants to know where her order is. She doesn't have to open an email, write to support or wait 24 hours. She asks directly in the store and Tailor answers instantly with the real status of the shipment. If she needs to return something, she handles it right there too.
Meanwhile, Tailor detects that five customers in the last hour have asked about an issue with the same shipping company. The brand's team sees it before it becomes an avalanche of tickets.
And for the internal team, it works as an analyst. Ask it how many returns have been generated this month due to wrong sizing, which products are creating the most friction or which shipping company has the worst performance, and you have it directly in the dashboard. No manual reports, no waiting.
Why now
Global fashion ecommerce moves 889 billion euros. The gap between what customers expect and what brands deliver has never been wider. 100% of consumers say a bad post-purchase experience stops them from buying again. Brands already working with Reveni see a 35% lift in repurchase rate and a 29% lift in average order value.
Tailor completes Reveni's infrastructure and unifies every moment of the customer journey, before, during and after the purchase, turning each stage into a strategic moment that maximizes brands' margins.
Why Tailor
The AIs that really matter have names. Because they aren't tools, they're someone to talk to: when you have a doubt, when you need to decide, when something goes wrong. Tailor isn't software that manages processes, it's the agent that supports brands and their customers in every purchase decision, the way a person would. And the name isn't a coincidence: "tailored", made-to-measure, personalized, with AI hidden inside. The tailor metaphor: someone who knows the customer, knows their preferences and offers something thought out just for them.
That's exactly what Tailor does, adjusting every experience to every customer, every brand, every moment.