Turn your most visited page into a real point of contact
Your order tracking page is one of the most visited pages in your store, and today it's a real touchpoint with your customer. Reveni gives you back control of that page and that moment: real-time order and return tracking, branded and centralised, with proactive communications at every step.
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One platform to make delivery predictable
1.
Notifications
The right message at the right moment, configurable by tone, channel and frequency
2.
Tracking
Real-time tracking from warehouse to delivery, with a branded page for your customer
3.
Revenue
Marketing banners and product recommendations, directly on your highest-intent page
4.
Visibility
One dashboard for orders, returns and external shipments, normalized across every carrier
The right message at the right moment, automated and on-brand
Order confirmations, shipping updates and incident alerts, configurable by tone, channel and frequency. Aligned with your brand identity, no manual intervention. Your customer always knows where their order is.
- Configurable by tone, channel and frequency
- Aligned with your brand identity
- Proactive alerts for delays and incidents
Full visibility for your team and your customer, from warehouse to doorstep
Real-time tracking from the moment the order leaves the warehouse to delivery. Centralised dashboard with proactive alerts for your team, and a branded tracking page for the end customer.
- Centralised dashboard with proactive alerts
- Branded tracking page for the customer
- Tracking from warehouse to delivery
Your highest-intent page finally sells
Marketing banners, product recommendations and reconversion logic, directly on the page your customer checks the most after checkout.
- Promotional banners and new arrivals
- Personalised product recommendations
- One-click access to returns and exchanges
One screen replaces the three-tab ticket dance
Unified view of orders, shipments and returns, including shipments created outside Reveni. Statuses normalized across carriers, so performance is finally comparable.
- Unified orders, shipments and returns view
- External shipments tracked alongside your own
- Carrier statuses normalized into one standard
The refund question and the order question die on the same page
Return requests tracked right next to outbound shipments, on the same branded page. No separate portal, no extra link to send the customer to.
- Outbound and return shipments, one page
- No separate returns portal to maintain
- One link to send the customer, always
Tracking that reduces support and builds trust
Fewer WISMO contacts to customer support
Higher customer satisfaction with delivery experience
Branded tracking experience from checkout to doorstep
New revenue channel from your highest-intent traffic
Keep your customers informed at every step, before they even think to ask
Reduction in WISMO support contacts with Smart Notifications active
Improvement in post-delivery customer satisfaction
Click-through rate to the tracking page
Reconversion rate on an optimised tracking page
"Already 40% of Morrison's sales come from international markets."
Pablo Recuenco
CEO & Co-founder
"13% of our customers who make a return buy again, and nearly half of them do it the same day."
Elena Pérez
Ecommerce Manager
"Don't underestimate how much instant gratification matters. It builds trust and brings people back."
Chris Fuller
Head of E-commerce, Bella Freud
Part of a broader system
Tracking works alongside Global Returns, Logistics and AI to deliver a complete and frictionless post-purchase experience.
