Keep customers informed at every step, from warehouse to delivery
Real-time order tracking and return tracking, centralised in one place. Your team has complete visibility, and the end customer receives branded, proactive communications at every status change.
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One platform to make delivery predictable
1.
Notifications
The right message at the right moment, configurable by tone, channel and frequency
2.
Tracking
Real-time tracking from warehouse to delivery, with a branded page for your customer
The right message at the right moment, automated and on-brand
Order confirmations, shipping updates and incident alerts, configurable by tone, channel and frequency. Aligned with your brand identity, no manual intervention. Your customer always knows where their order is.
- Configurable by tone, channel and frequency
- Aligned with your brand identity
- Proactive alerts for delays and incidents
Full visibility for your team and your customer, from warehouse to doorstep
Real-time tracking from the moment the order leaves the warehouse to delivery. Centralised dashboard with proactive alerts for your team, and a branded tracking page for the end customer.
- Centralised dashboard with proactive alerts
- Branded tracking page for the customer
- Tracking from warehouse to delivery
Tracking that reduces support and builds trust
Fewer WISMO contacts to customer support
Higher customer satisfaction with delivery experience
Branded tracking experience from checkout to doorstep
Keep your customers informed at every step, before they even think to ask
Reduction in WISMO support contacts with Smart Notifications active
Improvement in post-delivery customer satisfaction
"Already 40% of Morrison's sales come from international markets."
Pablo Recuenco
CEO & Co-founder
"13% of our customers who make a return buy again, and nearly half of them do it the same day."
Elena Pérez
Ecommerce Manager
"Don't underestimate how much instant gratification matters. It builds trust and brings people back."
Chris Fuller
Head of E-commerce, Bella Freud
Part of a broader system
Tracking works alongside Global Returns, Logistics and AI to deliver a complete and frictionless post-purchase experience.
