Manage every return, in any market
The full returns cycle, domestic and international, managed from one platform. Full control, real-time visibility, no manual intervention.
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One system to make global commerce predictable
1.
Policy
Define exact rules by market, carrier and product type
2.
Logistics
Handle domestic and international returns with automated routing
3.
Tracking
Real-time visibility for your team and your customer
4.
Analytics
Actionable data to reduce your return rate over time
Define your returns policy and monitor every return
Configure return rules exactly as your business needs, with AI-suggested starting points. Monitor every return in real time, by market, carrier, reason and cost, to make strategic decisions instead of managing incidents.
- AI-suggested rules as a starting point
- Monitoring by market, carrier and reason
- From handling incidents to strategic decisions
International returns without customs friction
Automated customs handling and reimportation. Reveni generates documentation and optimises routing for every international return. Up to 50% lower reimportation costs.
- Automatically generated customs documentation
- Optimised routing per international return
- Up to 50% reduction in reimportation costs
Full visibility for your team and your customer
Every return status centralised in the dashboard. Your team gets proactive alerts for delays and incidents; your customer gets automatic updates at every status change.
- Centralised tracking dashboard
- Proactive alerts for delays and incidents
- Automatic updates to the end customer
Recover the value of every returned product
Real-time post-return stock sync. Reveni optimises where to reintegrate each product based on market demand. Fewer reimportations, more value recovered.
- Automatic post-return inventory update
- Reintegration optimised by market demand
- Fewer reimportations, more value recovered
Data that reduces your return rate
Granular analytics on reasons, costs and trends, by market, product and carrier. Actionable insight to adjust your returns policy and progressively reduce return rates.
- Breakdown by market, product and carrier
- Return rate trends and evolution
- Insight to adjust your returns policy
Detect and reduce over-ordering before checkout
Detects over-ordering patterns, ordering multiple sizes to return, before checkout. Real-time inventory transparency discourages the behaviour at source. Fewer units shipped, fewer returns generated.
- Over-ordering pattern detection
- Real-time inventory transparency
- Fewer units shipped, fewer returns generated
"Already 40% of Morrison's sales come from international markets."
Pablo Recuenco
CEO & Co-founder
"13% of our customers who make a return buy again, and nearly half of them do it the same day."
Elena Pérez
Ecommerce Manager
"Don't underestimate how much instant gratification matters. It builds trust and brings people back."
Chris Fuller
Head of E-commerce, Bella Freud
Measurable impact on your returns operation
Lower operational cost per return
Higher customer satisfaction after returns
Faster stock recovery
Reduced return rate over time
How Reveni impacts revenue and customer behavior
Reduction in international reimportation costs
Faster return processing time
Reduction in return-related support contacts
Increase in repurchase rate
Reveni goes beyond pre-purchase
Global Returns works alongside Instant Solutions, Atlas and AI to cover every step of the post-purchase journey.
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