Exchanges and refunds in seconds, with zero risk to your brand
Reveni advances the instant refund or sends the new product before receiving the return. If there's fraud, Reveni takes the risk, not you.
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A proprietary risk system to deliver the best post-purchase experience
1.
Evaluation
Graph-based risk model evaluates every request in real time
2.
Refund
Money back in 2.5 seconds, before the product is received
3.
Exchange
New product shipped before the return arrives, sale retained
4.
Coverage
If there's fraud, Reveni covers the cost, not the brand
Refund in 2,5 seconds, zero risk to your brand
Reveni evaluates every request and processes the refund instantly. The product is collected afterwards. If there's fraud, Reveni covers it, not the brand. Customers who get a fast refund come back to buy. Those who wait 14 days, don't.
- Refund processed in 2,5 seconds
- Product collected after approval
- Reveni takes on the fraud risk
New product shipped before the return arrives
Exchange approved and shipped before the returned item arrives. The customer doesn't wait and the brand retains revenue before it leaves the till. Zero risk for the merchant.
- New product shipped without waiting for the return
- Revenue retained before it leaves the till
- Zero risk to the merchant
- No stock issues, inventory is always available at the moment of exchange
The system that decides who gets their money in seconds
Login, bank validation and session fingerprint. Order history crossed with real-time signals to distinguish legitimate customers from fraud. Genuine customers get paid instantly; fraud is blocked.
- Three-phase evaluation before releasing the refund
- Order history crossed with behavioural signals
- Legitimate customers paid instantly, fraud blocked
The best post-purchase experience drives loyalty
Higher customer satisfaction and repurchase rate
Revenue retained through instant exchanges instead of refunds
Zero fraud exposure for the merchant
Faster resolutions drive loyalty and retained revenue
Average instant refund processing time
Increase in repurchase rate
Customers prefer instant exchange over return for sizing reasons
Customers who experienced instant exchanges say it exceeded expectations
"Already 40% of Morrison's sales come from international markets."
Pablo Recuenco
CEO & Co-founder
"13% of our customers who make a return buy again, and nearly half of them do it the same day."
Elena Pérez
Ecommerce Manager
"Don't underestimate how much instant gratification matters. It builds trust and brings people back."
Chris Fuller
Head of E-commerce, Bella Freud
Reveni goes beyond pre-purchase
Instant Solutions works alongside Global Returns, Atlas and AI to cover every step of the post-purchase journey.
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