Tailor: Agentic AI

Intelligence that optimises without you having to intervene

AI integrated at every point of the journey: discovery, conversion, support and operations. The data is yours, not the model's.

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THE SYSTEM

One AI platform for every stage of the journey

1.

Discovery

Conversational and visual search that guides the buyer to the right product

2.

Conversion

Virtual try-on and size recommendations that eliminate uncertainty before purchase

3.

Support

Chatbot connected to operational data that resolves WISMO, returns and FAQs automatically

4.

Operations

Automatic insights on incidents, sentiment and performance without manual reports

AGENTIC SEARCH

Shoppers don't leave because the product doesn't exist. They leave because they can't find it

Conversational assistant that guides product discovery through visual search and natural language. Learns from behaviour to keep improving. The data belongs to the brand, not the model.

  • Visual and natural language search
  • Learns from buyer behaviour
  • The data belongs to the brand, not the model
AI-GUIDED DISCOVERY

Every conversation captures real intent signals, and gets smarter with each one

Preferences, style, budget and context converted into personalised recommendations that improve with every interaction. The data stays with the brand, not the model.

  • Intent signals captured at every interaction
  • Recommendations that improve with use
  • Brand data stays with the brand
VOICE & CHAT COMMERCE

The store that speaks with your brand's voice, chat or voice, fully customisable

The customer interacts by chat or voice. The brand customises how it communicates, and can even clone its own voice, so every conversation sounds like part of its identity.

  • Interaction by chat or voice
  • Customisable or cloned brand voice
  • Conversations aligned with brand identity
PERSONALISATION AT SCALE

A different experience for every buyer, adapted to who they are and when they arrive

Discovery guide for new visitors, personalised recommendations for returning customers, curated collections and rewards for the most loyal. Each shopper gets the experience they deserve.

  • Experience adapted to buyer type
  • Curated collections for returning customers
  • Rewards for the most loyal
TRY-ON WIDGET

The customer tries on the garment before buying, from the product page, with just a photo

Virtual try-on directly from the product page, just upload a photo. Visual uncertainty is one of the main causes of returns in fashion. The Try-on Widget eliminates it before it happens.

  • Virtual try-on from the product page
  • Just a photo upload, no app required
  • Reduces returns from visual uncertainty
TRY-ON SIZE RECOMMENDATIONS

The size most likely to be kept, recommended every time

Size recommendations based on each customer's purchase and return history. The model learns at customer and cohort level, recommends the most likely size to be kept and updates with every new transaction.

  • Based on individual purchase and return history
  • Learns at customer and cohort level
  • Updates with every new transaction
SUPPORT AUTOMATION

Automatic support connected to your operational data: WISMO, returns and FAQs resolved instantly

Chatbot connected in real time to Reveni's logistical, fiscal and operational data. Resolves WISMO queries, returns and FAQs automatically. Integrates with Zendesk and Gorgias, generating response drafts and internal notes for your team.

  • Resolves WISMO, returns and FAQs automatically
  • Integrates with Zendesk and Gorgias
  • Response drafts and internal notes for the team
OPERATIONAL INSIGHTS

Detect problems before they affect your operation, automatically

Automatically detects recurring topics, customer sentiment, product issues and logistical incidents, before they impact operations. Enriched with customer tiers for intelligent prioritisation.

  • Automatic detection of recurring topics and sentiment
  • Product issues and logistics incidents flagged early
  • Customer tier enrichment for intelligent prioritisation
BUSINESS ANALYST

Ask what you want to analyse, get the answer directly in the dashboard

Ask the assistant what you want to analyse and it pulls the data directly into the dashboard. No manual reports, no waiting. Real operational data, always up to date.

  • Natural language queries in the dashboard
  • No manual reports or waiting
  • Real operational data, always up to date
impact

AI that drives real results across the operation

Higher conversion through smarter product discovery

Fewer returns through better size recommendations

Lower support cost through automation

Faster decisions through real-time operational insights

RESULTS

Better customer experience, less unnecessary work for your CS team

+31%

Faster product discovery with Agentic Search

-22%

Reduction in size-related returns with Try-on Size Recommendations

-40%

Reduction in WISMO support contacts with Support Automation

+29%

Increase in average order value

"Already 40% of Morrison's sales come from international markets."

Pablo Recuenco

CEO & Co-founder

"13% of our customers who make a return buy again, and nearly half of them do it the same day."

Elena Pérez

Ecommerce Manager

"Don't underestimate how much instant gratification matters. It builds trust and brings people back."

Chris Fuller

Head of E-commerce, Bella Freud

PART OF THE ECOSYSTEM

Part of a broader system

AI works across the entire Reveni ecosystem, enhancing Global Returns, Instant Solutions, Atlas and Logistics.