Turn lost parcels into recovered revenue, automatically
Claims automates the entire carrier claims process, from detecting stalled shipments to filing, negotiating and following up with carriers on your behalf. You get a centralised dashboard and an AI agent that handles the heavy lifting.
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One platform to recover what carriers owe you
1.
Detection
Automatic monitoring of every shipment against carrier-specific thresholds
2.
AI Management
The AI agent files, negotiates and follows up with carriers autonomously
3.
Dashboard
Full visibility over every open claim, recovery amount and claim history
Every stalled shipment flagged, before you even notice
Reveni monitors the status of all your shipments in real time. When a parcel goes beyond the carrier's claim window without a tracking update, an alert fires automatically. No manual checks, no missed deadlines.
- Continuous monitoring across all carriers
- Carrier-specific claim windows applied automatically
- Instant alerts when a shipment becomes claimable
The AI agent files, negotiates and follows up, until the claim is resolved
Once a claim is triggered, the AI agent calculates the exact amount to recover based on your contract with each carrier, drafts and sends the claim email, reads carrier responses and continues the thread autonomously. If it can't resolve the claim alone, it escalates to your team.
- Contract-aware: calculates recovery amount per carrier agreement
- Autonomous email thread management with the carrier
- Escalates to your team when human review is needed
Every claim, every carrier, every euro, in one place
Track all open and resolved claims, see how much has been recovered and why, add claims manually when a customer reports a missing order, and attach documentation for damaged goods. You stay in control at every stage.
- Full claim history with recovery amounts and carrier detail
- Manual claim entry for customer-reported incidents
- Attach supporting documentation for damaged goods claims
Protection that drives conversion and loyalty
Higher conversion rate through trust at checkout
Zero manual claims management
Incidents turned into loyalty moments
Turn carrier incidents into recovered revenue, automatically
Conversion uplift with Purchase Protection Badge active
Claims resolved automatically, zero manual intervention
"Already 40% of Morrison's sales come from international markets."
Pablo Recuenco
CEO & Co-founder
"13% of our customers who make a return buy again, and nearly half of them do it the same day."
Elena Pérez
Ecommerce Manager
"Don't underestimate how much instant gratification matters. It builds trust and brings people back."
Chris Fuller
Head of E-commerce, Bella Freud
Part of a broader system
Protect works alongside Instant Solutions, Global Returns and Atlas to cover the complete purchase and delivery experience.
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