Turn lost parcels into recovered revenue, automatically
Claims detects which of your shipments carriers owe you money for, lost, damaged or delayed, and manages the entire recovery process: preparing the claim, filing it and following up until it's resolved. You stay in control, and you only pay when the money comes back.
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One platform to recover what carriers owe you
1.
Detection
Automatic monitoring of every shipment against carrier-specific thresholds
2.
AI Management
The AI agent files, negotiates and follows up, you decide how much oversight you want
3.
Dashboard
Full visibility over every open claim, recovery amount and claim history
4.
Revenue Share
You only pay when we recover money for you
Every stalled shipment flagged, before you even notice
Reveni monitors the status of all your shipments in real time. When a parcel goes beyond the carrier's claim window without a tracking update, an alert fires automatically. No manual checks, no missed deadlines.
- Continuous monitoring across all carriers
- Carrier-specific claim windows applied automatically
- Works for domestic and international shipments alike
The AI prepares, files and follows up, you decide how much oversight you want
The AI agent calculates the amount to recover based on your agreement with each carrier, drafts the claim and files it, then manages the follow-up thread until it's resolved. By default, nothing is sent without your review, and once you trust the flow, you can let it run fully automatically.
- Calculates the exact amount to recover, based on your agreement with each carrier
- Nothing sent to the carrier without your approval, by default
- Escalates to your team when human review is needed
Every claim, every carrier, every euro, in one place
Track all open and resolved claims, see how much has been recovered and why, add claims manually when a customer reports a missing order, and attach documentation for damaged goods. You stay in control at every stage.
- Full claim history with recovery amounts and carrier detail
- Manual claim entry for customer-reported incidents
- Attach supporting documentation for damaged goods claims
You only pay when we recover money for you
No fixed cost, no setup fee. Reveni takes a percentage of what's actually recovered from the carrier. If nothing comes back, you pay nothing.
- No fixed cost, no minimum commitment
- Fee only on what's actually recovered, never on what's merely claimed
Recovery that used to be nobody’s job
Money recovered that would otherwise be written off
Zero manual claims management
Carrier performance visible, so you know who's failing you
"Customers are very pleased that when they ask for a refund, they get their money back in seconds."
Marta Meseguer
COO, Born
"Already 40% of Morrison's sales come from international markets."
Pablo Recuenco
CEO & Co-founder
"13% of our customers who make a return buy again, and nearly half of them do it the same day."
Elena Pérez
Ecommerce Manager
"Don't underestimate how much instant gratification matters. It builds trust and brings people back."
Chris Fuller
Head of E-commerce, Bella Freud
Part of a broader system
Protect works alongside Instant Solutions, Global Returns and Atlas to cover the complete purchase and delivery experience.
