Remove the risk that stops customers from buying
Protection against loss, damage and theft in transit, powered by Reveni and Seel. Your customer buys with confidence, and if something goes wrong, they get their money back.
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Protection your customer adds in one click, and you never have to manage
1.
Coverage
Protection against loss, damage and theft in transit
2.
Resolution
Seel validates every claim and refunds your customer. Nothing reaches your team
3.
Trust
Badge visible on PDP and checkout that turns protection into a conversion driver
4.
Analytics
Visibility on claims, incidents and protection impact on conversion
Your customer covered if the parcel is lost, damaged or stolen
Your customer protects their order for a small fee in the cart. If the parcel gets lost, arrives damaged or is stolen, they get their money back. You stop paying reships and refunds for something you didn't cause.
- Coverage against loss, damage and theft in transit
- Paid by your customer, free for your brand
- Zero manual handling for the brand
Every claim resolved outside your inbox
Seel, our protection partner, handles the full claim with your customer. It asks for evidence, validates the case and issues the refund. Your team doesn't investigate, chase the carrier or answer emails, and the fraud risk stays with Seel.
- Every claim validated with photos and evidence
- Your customer refunded without going through you
- Fraud risk stays with Seel, not with your brand
Trust visible where it matters most, on the PDP and at checkout
A widget in your Shopify cart shows the protection and its price for that order. Your customer adds it or removes it, and can check exactly what's covered before paying.
- Protection offered at the moment your customer decides
- Built into your Shopify cart
- Configured with brand identity
Prove the ROI of protecting your customer, with real data
Visibility on claims managed, incident types and protection impact on conversion rate. The merchant can demonstrate the ROI of Protect, not just as a cost, but as a measurable conversion and loyalty driver.
- Claims managed and incident breakdown
- Protection impact on conversion rate
- Protect ROI demonstrable with real data
Protection that drives conversion and loyalty
Higher conversion rate through trust at checkout
Your customer buys knowing the order is covered
Incidents turned into loyalty moments
When the parcel goes wrong, the customer blames the store
of online shoppers in the EU ran into a problem with a purchase (Eurostat)
"Customers are very pleased that when they ask for a refund, they get their money back in seconds."
Marta Meseguer
COO, Born
"Already 40% of Morrison's sales come from international markets."
Pablo Recuenco
CEO & Co-founder
"13% of our customers who make a return buy again, and nearly half of them do it the same day."
Elena Pérez
Ecommerce Manager
"Don't underestimate how much instant gratification matters. It builds trust and brings people back."
Chris Fuller
Head of E-commerce, Bella Freud
Part of a broader system
Protect works alongside Instant Solutions, Global Returns and Atlas to cover the complete purchase and delivery experience.
