Bad service. Doesn't process refunds in a timely manner...still waiting for refund from Georgia Hardinge which Reveni manages

Solicité la devolución de un pedido que había hecho en una marca de zapatos (ALPE SHOES) y cuya devolución gestionaba REVENI. He estado esperando dos semanas y, desde el primer momento, tuve que estar detrás de REVENI constantemente, reorganizando mi trabajo y pendiente todo el día, porque el mensajero nunca apareció para recoger el paquete. Durante todo este tiempo, las respuestas eran automáticas, impersonales y generadas por máquinas, sin atención real ni solución a mi problema. Finalmente tuve que gestionar directamente mi devolución con la empresa ALPE (trato igualmente nefasto) y, mientras tanto, recibí varios correos automáticos de REVENI amenazando con cobrarme el producto y gastos de gestión, por un retraso que era responsabilidad exclusiva de REVENI y de ALPE. He tenido que llevar personalmente el paquete a Correos. Esta experiencia refleja un fallo absoluto en la gestión de devoluciones, descoordinación interna y un pésimo servicio de atención al cliente, generando pérdida de tiempo, estrés y una experiencia completamente frustrante. Nadie se disculpó, nadie asumió responsabilidad, y los mensajes automáticos intentaron intimidarme injustamente. No recomiendo REVENI bajo ninguna circunstancia y, tras esta experiencia, jamás volveré a realizar compras con ellos.

Cuidado con esta empresa, haces una devolución y luego ellos dicen que reciben otro producto y te reclaman el dinero y te amenazan con que te van a meter en un fichero de morosos.

Súper sorprendido para bien con esta empresa. Hice un regalo a mi novia de la marca Born Living Yoga, pero ya tenía un producto muy similar, así que lo devolví, teniéndome lo peor. Y para mí sorpresa, he tenido la mejor experiencia de devolución de mi vida. Súper fácil y cómodo, puse mis datos y me hicieron el reembolso antes de si quiera enviarlo, en 2 días vinieron a recoger el paquete y 2 días después me confirmaron que estaba todo correcto y aceptado. Sin duda está marca ha ganado un fiel seguidor, ojalá más marcas trabajarán así. Mi más sincera enhorabuena a esta empresa y a Born Living Yoga

Fiz uma devolução para a Nude Project usando a Reveni. Experimentei uma vez o produto (umas calças) e devolvi porque não me cabiam se quer, passados mais de 1 mês ainda não me devolveram o dinheiro da encomenda (tendo sido + de 85€!) e após uns míseros emails dizem que o produto não estava em condições 🤣🤣 Empresa Absurda.

This so called company are unprofessional and lead with bully like behaviour. They cause a lot of unnecessary stress with their lack of communication to try to resolve and only really respond with more threats ! They work on behalf of EGO and after reading the reviews it’s not a surprise that it’s EGO again. Your company to reduce waste of items would Work if you actually followed a professional structure and took the customer into account before jumping straight to threats. Without the customer service then your emails from The get go appear as scams and even more so when you have been a human that has followed protocol upon a return. I have tried to express to Reveni that there seems to be an issue EGO’s end and yet still no process to hold proceedings whilst I wait for EGO. I have a thread of emails from about 12 different agents all saying different reasons and excuses and just delaying taking any responsibility their end for human error. And Reveni too just carry on pressuring and attacking. I have an item at home with me that EGO said that they received instead of the so called missing item, so all the proof on my emails and yet I still continue to get sorry for the inconvenience that this is causing we are trying to resolve but Reveni continue regardless ! My bill with Reveni has now incurred charges for an item I have sent back but you are not allowed to query this, we are expected to just pay. I’m now getting fraud proceedings messages and emails which has made me ill as I have never had anything like this before, especially having proof of not keeping an item as suggested. Citizens advice are fully aware. Continue with your court proceeds and I’ll see you there with my evidence

Dear Reveni, I am writing to formally dispute the alleged outstanding balance of £123.18 in relation to EGO order 208418852. The items in question were returned to EGO. We have therefore been very concerned to receive demands for payment stating that the return has been rejected. At this stage, no adequate evidence has been provided to establish why the return was allegedly rejected or why this amount is now claimed to be owing. Please provide: * A full breakdown of the £123.18 being claimed; * Details of each item you allege was not accepted; * The specific reason for rejection of each item; * Photographic evidence and/or inspection records showing the condition of the items when received; * Evidence confirming the date the return was received by EGO and the relevant tracking information; and * The contractual basis upon which Reveni is seeking payment from us. Until this matter has been properly investigated and the above evidence provided, the £123.18 is formally disputed and no liability is admitted. Please also place the account on hold while this dispute is investigated and confirm that no further payment demands, collection activity or adverse credit/solvency reporting will be made in relation to this disputed amount. We would appreciate a written response addressing the above points and providing the relevant evidence. Kind regards, Mayuri Pankhania

Order / exchange reference: #2276636 Threatened with “fraud” and credit consequences while my dispute is being ignored I am extremely frustrated and concerned by my experience with Reveni regarding Scuffers order/exchange reference #2276636. My issue relates to a Scuffers instant exchange. Scuffers’ own customer-facing order record shows that the exchange order was cancelled on 10 August and the associated amount was recorded as refunded. I did not receive the replacement item from that cancelled exchange. Despite this, Reveni has repeatedly told me that Scuffers rejected my return/exchange and has continued demanding payment. I have NOT ignored Reveni. I have emailed them repeatedly, explained the situation, provided evidence from Scuffers’ own records, copied Scuffers into the correspondence and specifically asked Reveni to provide evidence that the replacement they claim was sent was actually dispatched or delivered. I have received no substantive response addressing that evidence. Instead, the payment demands have continued. The amount demanded was previously £58.90. I have now received another email demanding £78.90, saying they have initiated a “fraud process”, giving me 48 hours to pay and referring to additional charges and inclusion of my details in “credit solvency records”. What I find particularly upsetting is that this latest email begins by saying it is the “last time” Reveni will contact me directly. I have been actively trying to communicate with them. They simply have not answered the substance of my dispute. I am now being made to worry about my credit record while nobody appears willing to explain the fundamental contradiction: Scuffers’ customer-facing record says the exchange was cancelled/refunded, while Reveni says Scuffers rejected it. If Scuffers has genuinely instructed Reveni that my exchange was rejected, I want to see the record of that decision and understand why it conflicts with the information Scuffers provided to me. I should not have to consider paying a disputed amount simply because I am frightened by escalating references to fraud, penalties and my credit record. I would strongly urge anyone considering an instant exchange/refund through Reveni to understand exactly how the process works and what can happen if the retailer and Reveni’s systems disagree. Reveni: please have a human review case #2276636, review the evidence I have already provided and contact me with a substantive response.

I have been trying to return a parcel I brought from ego, they refunded me and when I have tried to send it back 3 times the QR codes they give me don’t work, I have received multiple threatening emails from them. They keep saying they are going to keep charging me even though I have emailed them multiple times explaining the issue and asking for help. Still haven’t heard anything since my most recent email, the only thing they reply is that they will get back to me and don’t. I am fed up of the harassment for money and lack of response to my emails, i am trying to resolve this but with no response. I just want a QR code that works so i can send it back to them, not them threatening me to charge me and then ignoring my emails asking for help.

Just like every other awful review on Reveni i am appalled by their lack of customer service. Despite the fact they do not even have the decency to respond to 5 different emails i have sent (to 2 different email addresses) they spammed me with emails threatening legal action of if i didn’t pay DOUBLE what i payed for my order from ego. Not only did i receive the dress damaged i then was pressured into paying double that amount to stop any legal action taking place. Since then i have tried to reach out 5 times as i felt it was unfair to allow me to pay that without a real discussion had. I am still yet to receive a response from Reveni after following up the matter every day. I am completely outraged by their “customer service” they only care about getting your money them completely ignoring everything else. Absolutely disgusting

I am writing this on behalf of my sibling - she has been trying to resolve a dispute with ego She returned an item weeks later ego are claiming the item was damaged and passed her details to this shame of a company they don’t respond to emails and are now threatening to start a fraud process on her and trying to go over credit records she’s emailed them multiple times to let them know she’s currently disputing this with them and they have ignored ego as well aren’t helping in contacting reveni Please don’t shop at ego to avoid such

This company is completely lost in its pathetic attempts to intimidate people. They can’t even coordinate their own scare tactics. Email received June 11th: "The first additional charge of €15 may be applied if the outstanding balance remains." Email received June 15th: "To avoid additional charges (€20 in the next phase of the process according to the Terms and Conditions)." Guys, you seriously need to organize your corporate bullying strategy. You are tripping over your own fake numbers and making absolutely no sense. By the way, your other empty threat of adding a €5 weekly penalty for an unpaid balance is completely illegal. Let me educate your legal department: a €5 weekly fee on a €59 balance equates to an annual interest rate of over 440% APR. Under Spanish jurisprudence (where I and the company working with you are based) and the Ley de Represión de la Usura (Azcárate Law), this is a textbook definition of an abusive clause (cláusula abusiva) and extortionate interest (interés usurario). The General Consumer Defense Law strictly forbids companies from inventing punitive, automated fees to profit off consumers.