Report Post-sales 2023
Leading experts and brands share 4 keys to boost your post-sale experience and turn flexible returns into more sales.
4 keys to boosting your after-sales experience and building customer loyalty
With a 222% increase in CACs, customer loyalty has become a real priority for brands.
In this guide we talk to industry experts such as Corti, Pablo Renaud, Llorenç Palomas, Fares Kamelli, Rubén Bastón and Andrés Barreto, as well as brands such as Bimani, Wonders, Zapato Feroz, Pablosky, Castañer, Gioseppo, Singularu, Nerety, Krack, Born Living Yoga and Pianno39, among others:
- Attracting new customers vs. building customer loyalty
- Post-sales, the great forgotten are for eCommerce
- Why returns can transform you customer's post-sales experience