The money your carrier owes you that nobody claims

When a parcel is lost, damaged or delayed, the carrier owes you money. Almost nobody claims it, because claiming was never anyone's job. Claims does it for you, and only charges when the money comes back.

The money your carrier owes you that nobody claims

The money nobody invoices

There is something almost every brand is overlooking, and it is why we built Claims.

Every month, some of your shipments get lost, arrive damaged or run past the delivery deadline. In all of those cases the carrier owes you money. It is in your contract with them, and they know it.

You invoice your customer for every order. You never invoice your carrier.

It never shows up as a loss

When a parcel goes missing, your team already knows what to do: replace the product or refund the customer. What it does not usually do is ask the carrier for that money back.

And there is one kind of incident where that happens every time: the shipment that stalls. Tracking stops updating, the days go by and nobody looks, because nobody gets an alert. When a parcel arrives late, or when the customer writes in, somebody eventually finds out. When it simply stops moving, nobody does, and that is exactly the case Claims picks up.

It is not that people forget. It is that the cost ends up filed as an incident, as cost of service or as customer support. It is recorded as something the brand had to absorb, not as money somebody owes them.

And that is where the difference lies. When something is recorded as a cost, you accept it and move on. When it is recorded as an outstanding debt, you chase it.

That is why nobody looks at it. It is not that brands decide not to claim. It is that if it never appears as money owed to them, there is nothing to claim in the first place.

Why nobody claims it

To file a claim you first have to spot the incident, and nobody tells you a parcel has stalled, so someone on your team has to be watching for it. Then you have to check whether you are still in time, which depends on the carrier because each one has its own window and its own conditions, work out what you are owed under your agreement with them, which rarely matches the value of the order, gather the documentation and file it in their system, which is seldom the same one the next carrier uses. From there it is a matter of going back every week to see whether anybody has replied.

All that work for the value of one order, which is why anyone doing the maths reaches the same conclusion: one incident on its own is not worth it, because the time of the person chasing it is worth more than what they will recover.

On top of that, the calendar works against you. Claim windows are set by each carrier, they are short and they do not line up with each other, and since nobody finds out a shipment has stalled until the customer writes in asking about it, by the time anyone goes to look the window has often already closed. So a good part of what was genuinely claimable stops being claimable without anyone deciding anything, simply because the days went by.

The real problem is that the decision does not get made once. It gets made every week with every parcel that does not arrive, always the same way and always separately, and nobody groups the cases because each one was closed at the time and, as far as the customer was concerned, already resolved. So what was never worth it per unit ends up being, after a year, a number you would have looked at.

What Claims does

Claims detects which of your shipments carriers owe you money for, and runs the whole recovery, from opening the claim to resolving it.

You see your carriers for the first time

Until now, incidents lived on their own, each one in its own ticket, so there was no way of knowing whether one carrier was failing more than another, or what that difference was costing.

Claims groups every case and cross-references them: how many incidents each carrier has, of what kind, how much has been claimed, how much has come back and how long it took. That turns a claims screen into an argument for your next rate negotiation.

What makes it different

Three things separate this from the usual way of doing it.

You only pay when the money comes back. No fixed cost, no setup fee, no minimum commitment. Reveni takes a percentage of what is actually recovered, never of what is merely claimed. If nothing comes back, you pay nothing.

Nothing goes out without your approval. By default, no claim reaches the carrier without you reviewing it. Your relationship with your carriers is yours, and nobody manages it on your behalf without you seeing it. Once the flow earns your trust, you can let it run on its own.

We are already connected to your carrier. Claims is not a separate tool or a new contract. We are integrated with almost every carrier on the market, so in most cases the connection already exists and there is nothing to build from scratch. What does need doing is configuring the terms of your agreements, because every brand has its own and that is where the claim amount comes from. That takes a little time at the start, and it is done once.

What Claims doesn't do

Claims does not stop incidents happening. Parcels will keep getting lost, damaged and delayed, because that comes down to your operation and to how your carrier works, not to us. What changes is that from now on each of those incidents leaves a trace and gets claimed, instead of being closed and forgotten.

It does not recover everything it files, either. Some claims get rejected because the carrier disagrees with the valuation, some fall outside what your agreement covers, and some depend on documentation only you can provide, like photographs of an item that arrived broken. In those cases Claims prepares the claim and files it, but the carrier is the one who decides.

And it does not replace your team when things get complicated. If a claim needs judgement, a specific negotiation or a decision about your relationship with that carrier, it escalates to your team instead of resolving itself. That part stays with you, and we think it should.

We are saying this because a tool that promises to recover everything is not credible, and because knowing what falls outside the scope helps you decide a good deal more than a list of features.

In short

This is not new revenue, and it is not a channel you have to build. It is money you already earned, already lost, and that somebody has owed you for months. It is in your contract with each carrier and they know it perfectly well, because they wrote it.

The only thing missing has always been someone to ask for it. And nobody did, because it was never anyone's job: not logistics, who close the incident the moment the customer is looked after; not customer support, who already sorted their part; and not finance, who never saw that loss labelled as a debt.

Now it is someone's job.

You can see how it works on the Claims page.